The information provided by Specsonweb Limited on this website is for general informational purposes only. All information on the website is provided in good faith; however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the website.

Use of the Website

1. You must be at least 18 years old to use this website.

2. You agree to use the website for lawful purposes only.

3. You must not misuse this website by introducing viruses, trojans, or other material that is malicious or technologically harmful.

Orders and Payment

1. All orders are subject to acceptance and availability.

2. Prices and availability of items are subject to change without notice.

3. Payment must be made at the time of ordering, via the payment methods provided on the website.

4. Within two hours of placing the order, you will receive the order confirmation email or a verification call advising you the closest delivery time of your glasses. So having the right contact information is very important to avoid any delays.

Delivery

1. Our delivery times are:

> 3 to 5 working days for single vision lenses in our stock range.

> 5 to 7 working days for multifocal and higher prescriptions.

> More specialised prescriptions can take up to 4 weeks.

2. Delivery times may vary depending on your location and the shipping method chosen, however we will notify your delivery times once the order has been received and reviewed by us. 2. Delivery times may vary depending on your location and the shipping method chosen.

Non-tolerance

• If you are not happy with your glasses, please do contact us by email.

• We will check if glasses match the details you have given.

• If it is a manufacturing error, we will make remake the order and send you the dispatch slip online or post for you to post the glasses back to us.

• If the prescription is faulty, you may need to take it to the Optician to have them re-tested and we are happy to change the glasses free of charge once.This is unique to Specsonweb and we are proud of it. No hassle just dazzle with us.

Limitation of Liability

1. Our liability is limited to the purchase price of the item.

2. We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Changes to Terms

We reserve the right to amend these terms and conditions at any time. Any changes will be posted on this page.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of United Kingdom.

Privacy Policy

Specsonweb Limited is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

Information We Collect

What information do we collect?

Name

Contact details:

E-mail

Phone

Post-code

Pupillary distance

Here we partner with What-Specs to take this measurement through our digital measuring tool. This information is stored in our system only until we check and submit this information to you.

• Your current spectacle details or concerns

• Your spectacle prescription

• How you arrived at our website such as by clicking on a one of our adverts or a link from another site.

• Your usage of our website such as the pages you looked at.

• Any special offers you have been given so we can ensure that when we quote you the offer is automatically applied.

• Recordings of calls and live chat conversations allowing us to verify details and for training purposes.

• In the case of current customers we store information about your usage of our website management system such as the features you have used.

• We store information about how people use the website we built on our platform.

Why we collect this information

The information we store allows us to provide an accurate quotation for your requirements

Management system usage information helps us identify issues and improve the way our services run.

Information about your website visitors is stored by us so we can investigate any issues and provide you with data about your website users such as traffic information.

How do we secure the information?

We store your information on our servers which are located within the EU and provided by Amazon Web Services.

All traffic between our website and you is done over secured SSL connections meaning that no one can intercept anything you send us e.g. when you log into your site

The data is physically secured within Amazon's data centres.

Access to your information is limited to only essential personnel.

Why we collect such information ?

• To give you the best pair of spectacles

• Contact you if we need any additional information or help with your order

• Contact you to inform you update the status of your glasses

• Inform you of any promotions and special offers we might have. We will no send you any information that you have not asked for.

• Gather your feedback and use it to respond and thereby improve our service

Who do we share the information with?

Information we collect is never shared with third-parties for our own purposes. This means we use services which help us communicate with you e.g. email sending services, but we will never share your information so another company can contact you.

The information is held by Webfactory Ltd which includes all it's current and future brands and subsidiaries.

For email marketing we use a service called Mailchimp. We include information such as the services we provide you in that information so we can ensure that correct and relevant emails are sent to you.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as necessary to provide our services.

Your Rights

1. You have the right to access, correct, or delete your personal information.

2. You can opt-out of receiving marketing communications at any time.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.

Return and Refund Policy

We want you to be completely satisfied with your purchase from Specsonweb Limited. If you are not satisfied, you may return the product under the following conditions.

Returns and Refunds

1. You may return most new pair of spectacles within [60] days of delivery for a full refund.

2. To return your spectacles if it does not meet your terms that we agreed, please use the address found in the despatch/ invoice document.

3. Items must be in their original packaging and condition.

4. Once we receive your return, we will inspect the item and notify you of the status of your refund.

5. If approved, a refund will be processed to your original method of payment within 3 working days. If we have any concerns, we will contact you mostly by email.

Exchanges

1. If you need to exchange an item for the same product, contact us at

customer@specsonweb.co.uk.

2. Exchanges are subject to product availability.

Shipping

1. You will be responsible for paying for your own shipping costs for returning your item unless the item is defective. The cost of shipping is £4.99 for one pair of glasses per order.

2. Shipping costs are non-refundable unless the glasses are made faulty.

Professional Advice

The website does not contain medical or health advice. Any information provided is for informational purposes only and should not be considered a substitute for professional medical advice, diagnosis, or treatment.

Limitation of Liability

Under no circumstance shall we have any liability to you for any loss or damage of any kind incurred as a result of the use of the site or reliance on any information provided on the site.

External Links

The website may contain links to other websites or content belonging to or originating from third parties. Such external links are not investigated, monitored, or checked fo accuracy, adequacy, validity, reliability, availability, or completeness by us.

Changes to This Disclaimer

We may update this disclaimer from time to time. We will notify you of any changes by posting the new disclaimer on this page.

Payment Gateway Terms

Specsonweb uses Stripe as it’s Payment Gateway provider. Privacy Policy (stripe.com) will give you all the information with regards to how we process all your information.

Cookie Policy

What are cookies?

Cookies are small files stored in your web browser to help the website interact with you.

Without cookies, every time you visit a new page the website thinks you are a new visitor. This would mean for example shopping baskets would empty each time you clicked onto a new page. If you would like to read more about cookies in general , Wikipedia has a detailed article.

What if I do not want cookies stored on my browser?

You can block cookies via your web browser. You can find out specific instructions for your browser via Google. Please note blocking cookies can result in unexpected results when using a website.

What cookies do you store on my browser?

Details of the cookies we use on this site are listed below:

• A cookie to retain your username to make it easier to log into our management system.

• Cookies which store click ids for clicks which have come from our marketing sources.

• Cookies relating to live chat so that you pick up from a past conversation and so you are not cut off when moving between pages.

• Cookies to ensure you retain special offers you might have received and so we can automatically apply offers to your quotes.

• Cookies left by Google's Analytics software which helps us monitor traffic levels on our website. Occasionally the way third-party add-ons store cookies change. Because of this the list above may not always contain an exhaustive list of the cookies which are saved. We do regularly audit the cookies stored as a result of visiting our website.

Changes to This Policy

We may update this cookie policy from time to time. We will notify you of any changes by posting the new policy on this page.

Contact Us

If you have any questions about this cookie policy, please contact us by email.

EMAIL:

customer@specsonweb.co.uk

Partnership with What-Specs

Our Partnership with What-Specs and the way your details are processed can be assessed here Privacy Policy 1 — What-Specs Online Dispensing Opticians